Airport Operations Manager

6 days ago


Mascot, Australia dnata Full time
About This Role

dnata, a global leader in airport ground handling, is seeking a Service Delivery Manager to join their team at Sydney International Airport.


Key Responsibilities

This role will oversee the day-to-day complexities of business issues and competing demands within a sensitive environment.



  • Develop and deliver a client-centric operation, managing, organizing, and coordinating work areas during peak periods.
  • Drive and oversee the day-to-day passenger services operation, ensuring customer satisfaction and delivery of Service Level Agreements.
  • Manage significant stakeholder engagement and consultation to meet diverse expectations and demands.
  • In consultation with the management team, develop and implement communication plans and business strategies to drive a customer-centric culture.
  • Develop, implement, and control effective rosters and budget management to achieve high-quality business outcomes.
  • Provide quality metrics and reporting on critical business issues and ensure a positive safety culture within the team.

Requirements

This role requires at least 1 year of experience within the aviation industry, demonstrated leadership experience with a customer-centric orientation, and excellent communication skills.



  • At least 1 year of experience within the aviation industry.
  • Demonstrated leadership experience with a customer-centric orientation.
  • Demonstrated people management and aviation experience.
  • Good communication skills and excellent presentation skills.
  • Demonstrated record of achievement in building and fostering relationships with key stakeholders and clients.
  • Extensive experience in engaging and influencing staff to meet diverse expectations and demands.
  • Previous experience in a highly controlled and regulated industry with the ability to lead, translate, implement, and manage ongoing compliance, industry standards, and legislative requirements.
  • Demonstrated business acumen, including financial and budget management and experience in driving culture change and continuous business improvement.

About dnata

dnata is a global company with a strong focus on customer satisfaction and delivery of Service Level Agreements.


The company offers extensive training and support, on-site parking, a discount and rewards program, and a competitive salary.



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