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Nighttime Hospitality Manager
3 weeks ago
We are seeking a seasoned and confident Hotel Operations Manager to join our Front Office team. Reporting directly to the Front Office Manager, this pivotal role assumes full responsibility for hotel operations overnight, acting as Duty Manager and representing senior leadership in the absence of the General Manager.
This is a high-impact opportunity to elevate your professional profile within Australia's largest hotel network. As Hotel Operations Manager, you'll play a key role in delivering exceptional guest service, ensuring operational excellence, and supporting a team culture built on care, collaboration, and premium hospitality standards.
Some of the key duties of this role will include, but not limited to:
- Oversee hotel operations during overnight shifts, acting as Duty Manager
- Manage late arrivals, early departures, and guest inquiries with professionalism
- Ensure safety, security, and emergency procedures are followed
- Conduct nightly audits and prepare operational reports
- Support and lead the night team to maintain premium service standards
- Resolve guest issues promptly, ensuring a seamless experience
- Monitor cleanliness and presentation of public areas overnight
- Liaise with other departments to ensure continuity across shift
- Act as a Loyalty Ambassador, promoting membership and benefits
- Follow up on guest feedback and assist with responses to ensure satisfaction and retention
To thrive in this pivotal overnight leadership role, you'll bring a blend of operational expertise, guest-focused energy, and a calm, confident presence. You'll be the face of the hotel after hours—ensuring every guest feels welcome, safe, and valued.
Some of the key attributes and skills required for this role include:
- Proven ability to deliver exceptional guest service and uphold operational excellence
- A warm, energetic, and team-oriented attitude with a genuine enthusiasm for connecting with guests and listening their stories
- Diplomatic and well-tempered, with the ability to calmly manage challenging situations and resolve guest concerns with professionalism and empathy
- Outstanding communication skills—both written and verbal
- Strong cultural awareness and ability to work effectively within a diverse team
- Impeccable attention to detail and a proactive approach to problem-solving
- Minimum 3 years' experience in a front office leadership role within a hotel environment (premium setting preferred)
- Previous experience in Night Audit and/or Front Office Supervisor roles preferred
- High level of computer literacy; Excel and Opera Cloud experience highly regarded
- Required certifications/certificates/licenses: RP Badge, SA RSA, First Aid & CPR, National Police Check, and clearance to work with vulnerable people
- Current and valid Full AU Driver Licence, with the confidence to drive both manual and automatic vehicles
- Full-time Australian working rights
We offer a range of benefits and opportunities for growth and development, including:
- ALL Heartist, Employee benefit card, offering discounted rates in Accor and partners worldwide
- Duty meals
- Laundered uniform
- Ability to grow a career within our property and beyond
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
At our hotel, we're committed to making our people feel welcome and valued. That means access to formal training, career development pathways, and exclusive benefits—including discounts at over 3,500 hotels worldwide.
