
Operations Support Specialist
2 weeks ago
We are seeking an Operations Support Specialist to drive operational excellence and contribute to our Service Desk Automation journey. This role is critical in supporting devices deployed in customer environments, including people counting sensors, network switches, routers, and WiFi access points.
The successful candidate will play a key part in troubleshooting issues across our custom platform and infrastructure, implementing smart alerting systems, and supporting the team in maintaining compliance with industry standards.
This is an excellent opportunity for a motivated individual to join our team and make a significant impact on our business operations.
Key Responsibilities- Provide Level 1/2 technical support via phone, email, and remote access tools.
- Configure service desk tools for automated ticketing, routing, resolution logic, and performance dashboards.
- Analyse support trends to identify recurring issues and collaborate with engineering for long-term fixes.
- Implement and maintain monitoring and alerting systems, including automated ticket resolution triggers.
- Perform regular updates and maintenance of customer-deployed devices and infrastructure.
To be successful in this role, you will need:
- 2+ years' experience in a service desk or technical support role with strong customer-facing skills.
- Working knowledge of IT support practices, networking, and service desk operations.
- Proficiency with networking concepts: TCP/IP, VLANs, DNS, DHCP, routing, and switching.
- Experience with Unix/Linux systems, SSH command-line configuration, and basic troubleshooting.
- Opportunity to work with a dynamic team.
- Professional development opportunities.
- Competitive remuneration package.
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