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Flagship Footwear Department Manager
2 months ago
We are seeking a highly motivated and experienced Department Manager to join our team at JD Sports Australia. As a key member of our retail leadership team, you will be responsible for driving sales and KPI performance, coaching and developing your team, and upholding visual standards to ensure a seamless customer experience.
Key Responsibilities- Drive Sales and KPI Performance: Develop and implement strategies to drive sales growth, improve conversion rates, and meet or exceed KPI targets.
- Lead and Develop Your Team: Coach, mentor, and develop your team members to ensure they have the skills and knowledge needed to deliver exceptional customer service and achieve sales targets.
- Visual Standards and Store Operations: Ensure that your department is replenished at all times, and that visual standards are maintained to create an engaging and immersive shopping experience for our customers.
- Customer Service: Demonstrate exceptional customer service standards and supervise your team to deliver a 'service over task' environment.
- Support Management Team: Collaborate with the management team to deliver all internal and external profit protection processes.
- Leadership Experience: 2-3 years of leadership experience within retail or a similar industry.
- Customer Focus: Passionate about creating an amazing service experience and culture for our customers.
- Results-Oriented: Proven track record in driving and exceeding set KPIs and communicating effectively with all stakeholders.
- Time Management: Excellent time management skills to ensure that daily priorities are executed in a timely manner.
- Adaptability: Thrives in a fast-paced, ever-changing environment.
- Team Player: Openly shares knowledge with the wider team to achieve common goals.
- Continuous Learning: An ability to enthusiastically look at challenges as opportunities to develop yourself, your career, and learn new skills.
- Interpersonal Skills: Strong interpersonal and communication skills who thrives in social situations through engagement with customers.
- Opportunity to Grow: Work with some of the best product and biggest sports fashion brands in the market.
- Training and Development: Training and development to evolve and shape your career.
- Career Progression: Opportunity to progress across all areas of the business, including retail, support office, and distribution centre.
- Staff Benefits: Attractive staff discount, access to our Employee Assistance Program & Mental Health champions, and one month paid parental leave for full-time employees.
