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Department Supervisor

2 months ago

Townsville City Center, Queensland, Australia JD Group Full time

About JD Group

JD Group is a leading global sports fashion retailer, known for its unparalleled service and style. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.

The Role

As a Department Manager, you will lead your department team to provide exceptional customer service to every JD customer. You will work closely with the store's Management Team and be responsible for creating great in-store experiences, maintaining the merchandising & visual standards and delivering the financial results for your department.

Key Responsibilities

  • Model exceptional customer service, every customer, every time
  • Coach team to deliver exceptional service and a 'service over task' environment
  • Actively gain, maintain and share product & brand knowledge for your department
  • Support management team to improve financial performance within your department
  • Work with back of house team to ensure product availability
  • Uphold company standards and deliver store visual excellence

What We're Looking For

  • 2-3 years leadership experience within retail or like industry
  • You are passionate about delivering an amazing service experience for our customers
  • You have a positive attitude, with capacity to create a motivating environment for your team
  • You have a proven track record in driving and exceeding set KPI's and communicate well with all stakeholders
  • You have excellent time management skills to ensure that daily priorities are executed in a timely manner
  • Thrives in a fast paced, ever-changing environment
  • Openly shares knowledge with the wider team to achieve common goals
  • Desire to develop yourself; your career and learn new skills
  • Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customers and team members

What's in it for you?

  • Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
  • Training and development opportunities to kickstart, evolve and shape your career
  • Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
  • Access to our attractive staff discount This can also be used for friends and family
  • Access to our Employee Assistance Program & Mental Health champions
  • One month paid parental leave for full-time employees