Customer Experience Associate

3 days ago


Perth, Western Australia ANZ Full time
About the Job

This Customer Experience Associate role offers a unique opportunity to join a dynamic team and contribute to the success of Suncorp Bank. As a member of our team, you will be responsible for delivering exceptional customer experiences across our banking channels.

You will work closely with customers to understand their needs and preferences, providing personalized banking solutions that meet their requirements. This role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect.

Your Key Responsibilities:

  • Develop and maintain strong relationships with customers, understanding their needs and preferences
  • Provide expert advice and guidance on personal banking products and services
  • Support customers in navigating our digital platforms and tools
  • Identify opportunities to enhance the customer experience and implement improvements
  • Collaborate with colleagues to ensure seamless delivery of banking services
Benefits

We offer a range of benefits and support resources to help you succeed in your role and beyond. These include:

  • A competitive salary and bonus structure
  • Ongoing training and professional development opportunities
  • A comprehensive health and wellbeing program
  • A flexible work arrangement policy


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