Customer Experience

3 weeks ago


Perth, Western Australia Talent Full time

Customer Experience (CX) Manager - AI Software

A new opportunity is available for an experienced CX Manager to own and elevate the end-to-end customer journey. From onboarding and training to renewals and advocacy, you'll design and lead processes that maximise value for customers and channel partners in a fast-scaling AI software business.

What You'll Do:

  1. Lead customer onboarding, engagement, and retention
  2. Develop scalable training programs and self-service resources
  3. Act as the voice of the customer, influencing product development
  4. Train and enable channel partners to support their customers
  5. Monitor satisfaction, NPS, and health metrics to prevent churn

About You:

  1. 5+ years in Customer Success, Account Management, or CX
  2. Proven ability to manage complex customer lifecycles
  3. Strong communicator and problem solver
  4. Experience in SaaS, AI, security, or video analytics is a bonus
  5. Skilled in CRM and customer support platforms (e.g. Zoho, Zendesk)

Why Apply:

  1. High-impact role with full CX ownership
  2. Collaborate across sales, product, and support teams
  3. Fast-growing company with long-term career growth
  4. Global reach and influence

Match the selection criteria? Click the "APPLY" button now

#J-18808-Ljbffr

  • Perth, Western Australia WesTrac Full time

    About the RoleWe're seeking a highly skilled Customer Experience Specialist to join our National Marketing and Customer Experience Team at WesTrac in Perth. As a champion of customer experience, you will partner with internal stakeholders to deliver initiatives that drive positive outcomes for our customers.Key responsibilities include facilitating...


  • Perth, Western Australia WesTrac Full time

    At WesTrac, we're committed to delivering exceptional customer experiences that drive business outcomes. As a Customer Experience Specialist, you'll play a critical role in shaping our customer experience strategy and ensuring seamless interactions across all touchpoints.About the RoleWe're seeking an experienced Customer Experience professional to join our...


  • Perth, Western Australia WesTrac Full time

    At WesTrac, we're passionate about delivering exceptional customer experiences. Our National Marketing and Customer Experience Team in Perth is seeking a dedicated individual to join our ranks as a Senior CX Specialist. This full-time role offers the opportunity to work Monday to Friday with the option for hybrid work arrangements.About the RoleThe Senior CX...


  • Perth, Western Australia at Full time

    Capricorn is seeking a Customer Experience Officer to join our team. As a key member of our brand, marketing, and experience team, you will be responsible for developing and executing strategies to enhance our customers' experience.About the RoleThis role will involve:Developing and executing strategies to enhance our customers' experience.Collaborating with...


  • Perth, Western Australia Australia and New Zealand Banking Group Limited Full time

    **Role Overview**">We're seeking an experienced Customer Experience Expert to join our Retail Banking team in Midland, WA. As a Senior Banking Consultant, you'll play a key part in helping us deliver the desired customer experience by adopting a positive relationship-based, customer-centric approach.The successful candidate will have prior experience in...


  • Perth, Western Australia WesTrac Full time

    At WesTrac, we are committed to delivering exceptional customer experiences that drive business growth and loyalty. As a Senior Customer Experience Specialist, you will play a critical role in achieving this goal.About the RoleThis is an exciting opportunity to join our Marketing and Customer Experience Team on a full-time permanent basis at our South...


  • Perth, Western Australia WesTrac Full time

    About the Role">We are seeking a talented individual to join our National Marketing and Customer Experience Team as a Customer Experience Champion. In this role, you will have the opportunity to partner with internal stakeholders nationally to deliver various Customer Experience initiatives. ">Key Responsibilities">Support departments in delivering customer...


  • Perth, Western Australia Jomercer Full time

    About UsAt Jo Mercer, we are committed to delivering exceptional customer experiences and building strong relationships with our customers. As a Leader in Customer Experience, you will play a critical role in achieving this goal.You will be responsible for providing guidance and support to our sales team, while also contributing to the overall success of the...


  • Perth, Western Australia NAB Full time

    NAB is committed to delivering exceptional customer experiences and building long-term relationships with our customers. As a Customer Experience Specialist, you'll play a critical role in achieving this goal.You'll work closely with our branch teams and customers to understand their banking needs and provide personalized solutions. With your expertise,...


  • Perth, Western Australia Mondelez International Full time

    We are looking for a Customer Experience Ambassador to join our team in this casual field sales role. As a Customer Experience Ambassador, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective merchandising and customer engagement.About the TeamOur team is passionate about delivering exceptional...


  • Perth, Western Australia National Australia Bank Part time

    Welcome to the National Australia Bank, where you can embark on a fulfilling career in financial services. Our team is dedicated to providing exceptional customer experiences, and we're seeking a Customer Advisor to join our Morley branch.Key ResponsibilitiesAct as the face of NAB, working closely with customers to understand their banking needs and deliver...


  • Perth, Western Australia Michael Hill Full time

    Craft Exceptional Customer Experiences as a Customer Experience SpecialistDo you have a knack for connecting with people and understanding their needs? Are you passionate about delivering exceptional customer experiences? If so, we invite you to apply for the role of Customer Experience Specialist at Michael Hill in Hillarys.As a Customer Experience...


  • Perth, Western Australia Australia and New Zealand Banking Group Limited Full time

    We're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. As a Banking Consultant in our Retail Banking, you'll play a key role in helping to provide customers with a seamless banking experience, through meeting each customer's end-to-end financial...


  • Perth, Western Australia PUMA Full time

    Customer FocusWe're looking for a Customer Experience Specialist who is passionate about delivering exceptional customer experiences. As a key member of our sales team, you'll be responsible for building strong relationships with customers and driving sales growth.Responsibilities:Develop and implement strategies to increase customer engagement and...


  • Perth, Western Australia Coles Supermarkets Australia Pty Ltd Full time

    Coles Supermarkets Australia Pty Ltd, through its Vintage Cellars brand, is seeking an experienced individual to join our team as a Customer Experience Expert. As a Team Member, you will be responsible for delivering exceptional customer experiences, answering customer queries, and providing expert advice on our range of wines, beers, and spirits.About the...


  • Perth, Western Australia Smiggle UK Ltd Full time

    About the Customer Experience Specialist RoleWe're seeking a highly skilled and experienced Customer Experience Specialist to join our team at Smiggle UK Ltd. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a visually appealing store environment.Key...


  • Perth, Western Australia Australia and New Zealand Banking Group Limited Full time

    **The Role**In this role, you'll have the opportunity to contribute to a significant uplift in customer engagement and advocacy, and create real customer value. You'll work closely with a collaborative team to deliver the best possible customer experience and exceed customer expectations.**Responsibilities**Provide exceptional customer service and exceed...


  • Perth, Western Australia Australia and New Zealand Banking Group Limited Full time

    We're seeking a highly skilled Banking Consultant to join our Retail Banking team. In this role, you'll play a key part in providing customers with a seamless banking experience by meeting their end-to-end financial needs and goals. You'll be responsible for completing customer transactions, conducting needs-based conversations, and educating customers on...


  • Perth, Western Australia Retailworld Resourcing PTY Ltd. Full time

    We are seeking a Customer Experience Specialist to join our team as a Beauty Advisor in Perth. As a key member of our sales team, you will have the opportunity to deliver exceptional customer service and create unforgettable shopping experiences for international travelers.About the Company:Our client is a renowned retailer known for delivering exceptional...


  • Perth, Western Australia Tesla, Inc. Full time

    The Tesla Team is dedicated to delivering an exceptional customer experience throughout the sales and delivery journey. As a key member of our team, you will be responsible for exciting, educating, and engaging customers before and during their Tesla delivery.Key ResponsibilitiesWelcome customers to the Tesla family by ensuring a delightful delivery day...