Customer Experience
3 weeks ago
Customer Experience (CX) Manager - AI Software
A new opportunity is available for an experienced CX Manager to own and elevate the end-to-end customer journey. From onboarding and training to renewals and advocacy, you'll design and lead processes that maximise value for customers and channel partners in a fast-scaling AI software business.
What You'll Do:
- Lead customer onboarding, engagement, and retention
- Develop scalable training programs and self-service resources
- Act as the voice of the customer, influencing product development
- Train and enable channel partners to support their customers
- Monitor satisfaction, NPS, and health metrics to prevent churn
About You:
- 5+ years in Customer Success, Account Management, or CX
- Proven ability to manage complex customer lifecycles
- Strong communicator and problem solver
- Experience in SaaS, AI, security, or video analytics is a bonus
- Skilled in CRM and customer support platforms (e.g. Zoho, Zendesk)
Why Apply:
- High-impact role with full CX ownership
- Collaborate across sales, product, and support teams
- Fast-growing company with long-term career growth
- Global reach and influence
Match the selection criteria? Click the "APPLY" button now
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