
Financial Service Specialist
3 days ago
We are seeking a talented individual to join our team as a Banking Consultant.
This is an exciting opportunity to work in a dynamic environment and deliver exceptional customer service to our valued clients.
As a Banking Consultant, you will be responsible for handling everyday banking enquiries, account openings, and processes via telephone. You will also listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes.
Key Responsibilities- Deliver excellent customer service by providing efficient solutions and responses to customer enquiries
- Handle everyday banking enquiries, account openings, and processes via telephone
- Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes
- Passion for delivering exceptional customer service with demonstrated experience in customer service roles
- Proficiency in using computer systems and ability to navigate multiple systems
- Strong verbal communication skills to listen, build rapport, and convey complex information effectively
- High level of resilience, empathy, and adaptability to handle various customer situations
We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference.
About UsWe are a leading financial institution dedicated to supporting the financial wellbeing of our customers. We pride ourselves on creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect.
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