Administrative Professional

3 days ago

Canberra, ACT, Australia beBeeCustomerService Full time $65,000 - $82,500

Job Summary

NextSense is seeking a skilled and efficient Administrative Assistant to join its team. As a key member of the organization, you will play a vital role in ensuring exceptional service delivery to Deaf and Hard of Hearing clients.

Responsibilities include providing high-quality customer service, managing reception services, and supporting clinical staff in Gladesville. The ideal candidate will possess strong communication skills, be proficient in electronic client management systems, and have experience working with NDIS-funded clients.

Key Responsibilities:

  • Provide exceptional customer service as the first point of contact for all clients, families, and incoming enquiries
  • Ensure smooth day-to-day running of reception services while providing administrative support to other services
  • Liaise with clients, visitors, and external partners such as hospitals, cochlear implant providers, and allied health professionals
  • Effectively use electronic client management systems to book appointments, maintain records, and bill clients
  • Assist in monitoring service agreements for NDIS-funded clients
  • Provide support to NextSense therapists, including diary management, operational tasks, and projects

Requirements:

  • Prior experience using a client management system/platform
  • Effective time management and teamwork
  • Prior experience providing administrative support and following established procedures and guidelines
  • Excellent verbal and written communication skills
  • Working With Children Check
  • NDIS Worker Check

Benefits:

  • 100% salary packaging allowing you to increase your take-home pay
  • Extensive personal/carer's leave
  • 2 weeks paid leave over Christmas in addition to 4 weeks annual leave
  • paid parental leave of 14 weeks for primary carer and 6 weeks for secondary carer
  • Access to industry-leading education and professional development
  • Collaborative work environment
  • Wellbeing program including Employee Assistance Program

What We Offer:

  • A supportive and dynamic work environment
  • Opportunities for career growth and development
  • Flexible work arrangements

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