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Customer Service Representative | Dental Clinic Assistant

2 months ago

Port Melbourne, Australia Bupa Full time
About the Role

Bupa Dental Port Melbourne is seeking a highly motivated and customer-focused Receptionist to join our team. As a Receptionist, you will play a vital role in providing exceptional patient care and ensuring a smooth experience for our customers.

Key Responsibilities
  • Develop and Maintain Positive Relationships: Provide excellent customer service to our patients, responding to their needs and concerns in a timely and professional manner.
  • Prepare Patients and Facilities: Prepare patients for dental treatment, ensuring they are comfortable and informed throughout the process.
  • Deliver Quality Chairside Assistance: Provide support to our Dentists, ensuring the smooth delivery of dental services.
  • Instrument Sterilisation and Infection Control: Maintain and implement infection control standards and procedures, ensuring a safe and healthy environment for our patients and staff.
  • Patient Care and Recall Management: Provide patient care from entry to the surgery, ensuring a seamless experience and effective recall management.
Requirements
  • Experience: Previous experience working in a local Australian dental practice is highly regarded, but not essential.
  • Customer Service Focus: A passion for delivering exceptional customer service and patient care.
  • Organisation and Attention to Detail: The ability to work in a fast-paced environment, maintaining attention to detail and organisation.
  • Punctuality and Reliability: A proven track record of punctuality and reliability, ensuring a high level of service delivery.
  • Communication Skills: The ability to build rapport with patients, communicating effectively and cheerfully.
Benefits
  • Close to Public Transport: Our clinic is conveniently located near public transport, making it easy for you to get to work.
  • Paid Parental Leave and Standard Leave Entitlements: We offer a range of benefits, including paid parental leave and standard leave entitlements.
  • Reward and Recognition Programs: Our reward and recognition programs acknowledge and reward your hard work and dedication.
  • Growth Opportunities: We offer opportunities for growth and development, including our Future Leaders Program.
  • Networking Opportunities: As part of our team, you'll have access to networking opportunities across the business and with peers.