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Customer Service Excellence Manager

1 week ago

Canberra, ACT, Australia Qantas Full time
About Us

At Qantas, we believe in delivering exceptional customer experiences through innovative and sustainable practices.

Our journey has taken us from humble beginnings in 1920 to a global airline network with a reputation for excellence in every aspect of our operations.

Job Description

The Operations Manager is responsible for overseeing the management of the Customer Service department at Canberra Airport, focusing on customer satisfaction, stakeholder engagement, and business outcomes.

Key responsibilities include:

  • Developing and implementing operational strategies to enhance customer satisfaction, stakeholder engagement, and business outcomes
  • Collaborating with internal teams and external partners to drive innovation, sustainability, and process improvements
  • Maintaining a customer-centric culture through continuous improvement initiatives and feedback mechanisms

This role requires a leader who can drive business outcomes, foster collaboration, and prioritize customer needs to achieve outstanding results.

Required Skills and Qualifications

To succeed in this position, you will need:

  • Proven leadership experience in an operational environment, with a focus on customer satisfaction and stakeholder engagement
  • Strong analytical and problem-solving skills, with the ability to work under pressure and prioritize multiple tasks
  • Commercial awareness and the ability to assess the impact of decisions on business outcomes
  • Effective communication and interpersonal skills, with the ability to engage with diverse stakeholders
Benefits

By joining Qantas, you'll become part of a dynamic team that values innovation, sustainability, and customer satisfaction.

You can look forward to:

  • Discounted air travel and exclusive rewards through our partnerships
  • Flexible leave options, including 18 weeks paid parental leave
  • Ongoing training and development opportunities to support your career growth
  • A collaborative work environment that encourages innovation and creativity