Customer Service Lead

6 days ago


Canberra, ACT, Australia Bernardi Group Full time

About Bernardi Group:

We are a retail company that believes in providing great value to our customers. Our stores offer a wide range of products at affordable prices, making us the perfect destination for those looking to save big on everyday items.

Job Description:

The Store Support Lead plays a vital role in assisting the Store Manager with the direction of Customer Service Assistants while being the Manager on Duty. This individual is responsible for delivering results during their assigned time, driving key performance indicators and brand loyalty by leading through their team.

Key Responsibilities:

  • Ensuring all customer service assistants are making personal contact with customers
  • Responsible for achieving store goals as provided by the Operations Manager
  • Responsible for leading Front End Operations
  • Training staff on our Customer Service values
  • Ensuring each customer has fast, friendly checkout service
  • Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
  • Responsible for opening and closing store procedures
  • Assisting with Front End Operations

Qualifications and Skills:

  1. Recent relevant work experience
  2. Demonstrated understanding and willingness to provide excellence in customer service
  3. Ability to multi-task, direct and manage people
  4. Creative thinking
  5. Ability to maintain composure under pressure
  6. Solid numeracy skills


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