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Senior Retail Professional
2 weeks ago
The position available is that of a senior retail professional responsible for overseeing all aspects of store operations.
Key Responsibilities include:
Customer Experience & Sales
- To create an exceptional customer experience by providing expert advice and building relationships with customers.
- To lead, develop, and mentor the team to meet sales targets and key performance indicators.
- To educate customers about premium skincare products and spa rituals.
- To promote loyalty programs to build customer retention.
- To maintain high service standards and create a welcoming environment.
- To drive team engagement through coaching, regular meetings, and open communication.
- To oversee recruitment, onboarding, performance reviews, and succession planning.
- To champion business values and behaviours through everyday leadership.
Operations & Administration
- To manage daily store operations, including stock management and visual merchandising.
- To ensure compliance with workplace health and safety, inventory management, and store policy standards.
- To prepare accurate sales reports and manage payroll and rosters effectively.
- To maintain a clean, organized, and inspiring store environment.
Requirements
Key Skills and Qualifications include:
- Proven experience in retail store management, preferably in a luxury or wellness environment.
- Demonstrated ability to achieve sales targets and drive team performance.
- Experience with team coaching, performance management, and operational excellence.
- Knowledge of relevant industry awards and workplace health and safety compliance.
- Certificate IV in Retail Management (preferred).
- Certificate IV in Training & Assessment (advantageous).
- Results-driven and highly organized with a strong business acumen.
- Passion for holistic wellness and natural skincare.
- Inspiring leadership style with excellent communication skills.
- Strategic workforce planner.
- High attention to detail and ability to manage competing priorities.
What We Offer
We offer a supportive work environment that prioritizes employee wellbeing, personal growth, and team celebration.
Benefits include:
- Product discounts and treatment discounts.
- Commission scheme.
- Service recognition vouchers.
- National annual awards with great prizes, including an incentive trip.
- Anniversary facial.
- Annual volunteer day to give back to the community.
- Parental payment.
- Flare perks – opportunity to receive discounts with various brands.
- Face-to-face training programs and online training for valuable skills, such as communication and leadership.
- Employee assistance program.
- Great place to work – engagement survey to help deliver a flourishing workplace.
- Annual events to celebrate important dates.
We value work-life balance and support our employees to maintain a strong sense of personal wellbeing. In addition, we are committed to providing opportunities for our staff to grow and develop both personally and professionally, and our goal is to promote talent from within.
We believe that the right mindset and behaviours are essential to our success as individuals and as a business.
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