Cancer Centre Administration Officer
4 days ago
About the Role:
An exciting opportunity exists for a Casual Medical Administration Officer to join our team at Icon Cancer Centre in Midland, Western Australia.
This role will provide administration, secretarial, and reception support for our Surgical, Radiation Therapy, Oncology, and Haematology treatment departments.
Key Responsibilities:
- Welcoming patients, collecting, and entering personal details
- Scheduling appointments
- Triaging referrals to Surgical, Radiation & Medical Oncology departments
- Answering telephone calls and responding to enquiries
- Entering and processing patient billing and balancing daily banking
- Maintaining and managing patient information
- Possessing basic knowledge of medical terminology
- Possessing basic knowledge of Private Health Insurance, Medicare, and DVA claims
Requirements:
- Relevant professional hospital or day procedure centre reception experience is highly desirable, including the use of electronic practice management systems
- Experience with Windows (or similar) programs e.g. Email, Word
- Broad understanding of medical reception and radiation oncology or hospital inpatient services including health insurance funding
- Ability to work autonomously and effectively in a team environment and plan, coordinate, and organise workloads to achieve quality patient service outcomes in a timely manner
- Demonstrated effective interpersonal communication and collaborative problem-solving skills when managing difficult and sensitive issues with team members, patients, their families, doctors, and other customers
- Ability to work cooperatively and effectively as a team member, supporting the Icon values to achieve the Vision and Mission of Icon
- Ability to establish successful customer relationships with team members, patients, doctors, and other customers by ensuring needs and expectations are understood and managed in a timely and effective manner thereby enhancing clinical services
- Ongoing development of skills and knowledge by participating in training and development programs to ensure competence to meet operational needs, achieve strategic goals, and engage team members in their work
About Icon:
We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
Our care is truly end-to-end, and we deliver over 2.5 million patient interactions every week.
We're constantly innovating, and here you'll know your work is making a difference.
Our work isn't easy but it's extremely important, and our secret ingredient is our incredible, connected, and talented people.
At Icon, build relationships that matter.
Salary: $45 per hour
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