Check-in Crew Member

4 weeks ago


Melbourne, Victoria, Australia Melbourne Airport Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Check-in Crew Member. As a key member of our ground handling team, you will be responsible for providing exceptional customer service to airline passengers and ensuring a smooth and efficient check-in process.

Key Responsibilities
  • Greet customers with a smile and provide a warm welcome at check-in
  • Process and check travel documents to ensure compliance with airline requirements
  • Assign seats on the aircraft and prepare boarding passes and baggage reclaim vouchers
  • Manage gate boarding and passenger marshalling
  • Assist with disruption management and provide excellent customer service in challenging situations
What We Offer
  • Competitive pay rates above award
  • 11% superannuation
  • Shift penalties for early morning, late evening, and weekend shifts
  • Time and a half for Saturday shifts and double time for Sunday shifts
  • Uniforms and training provided
  • Enrolment in a Cert III course
  • Fatigue management and flexible rostering for a work-life balance
  • Internal advertising for promotional and secondment opportunities
  • Employee Assistance Program for support and guidance
Essential Requirements
  • Impeccable grooming and deportment
  • High proficiency in spoken and written English
  • Proficient computer skills
  • Pass drug, alcohol, and audio tests (cost reimbursed after 6 months employment)
  • Capable of obtaining an ASIC card (cost reimbursed after 6 months employment)
  • Ability to work a 7-day rotating roster, including weekends and public holidays
  • Ability to work any shift in a 24-hour period
  • Capacity to work between 20-30 hours per week
  • Commit to shift lengths of 4 hours per day
  • Available for 2 weeks' full-time training
How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please complete the application process by clicking the Apply Now button and we will be in touch.



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