Claims Administrator

1 week ago

Sydney, New South Wales, Australia beBeeInjury Full time $93,483 - $125,346

Job Title:

This role is focused on the management and administration of workers' compensation claims, with a strong emphasis on providing best practice support to injured employees throughout the claims process.

The ideal candidate will have relevant qualifications in workers' compensation claims management, return-to-work programs, or injury management, as well as previous experience in managing workers' compensation claims for a self-insurer or scheme agent.

Key Responsibilities:

  • Manage the full lifecycle of workers' compensation claims, including liability assessments, injury management, claims review, wage calculations, and injury activities.
  • Develop, implement, and maintain Injury Management Plans to support injured employees' recovery.
  • Regularly communicate with claimants, providing updates and ensuring injury management progresses efficiently.
  • Maintain accurate workers' compensation records, including file notes, calculations, and database entries, ensuring compliance with regulatory requirements.
  • Evaluate and process workers' compensation invoices, and prepare, interpret, and report on claims data and statistics.
  • Identify gaps in claims management practices, ensuring alignment with regulatory requirements and implementing improvements.
  • Provide timely, accurate advice and guidance to Managers and staff on workers' compensation and injury management, including legislative interpretations.
  • Assist with the investigation of incidents relating to injuries and ensure preventative measures are implemented.
  • Support and assist leaders and managers in understanding and adhering to injury management plans.
  • Stay up to date with industry developments by attending seminars and incorporating legislative changes into policies and procedures.

Requirements:

  • Relevant qualifications in workers' compensation claims management, return-to-work programs, or injury management.
  • Previous experience in managing workers' compensation claims for a self-insurer or scheme agent, with a strong understanding of the processes.
  • High level of computer literacy and proficiency with relevant claims management software and data systems.
  • Strong ability to interpret and apply relevant legislation and regulations to meet organisational and business requirements effectively.
  • Excellent interpersonal skills, with the ability to communicate clearly and professionally, both in writing and verbally, with stakeholders at all levels.

What's On Offer:

  • An attractive remuneration package.
  • Permanent full-time position with conditions such as long service leave after 5 years, annual salary increases, and generous parental leave options.
  • Work-life balance with Accrued Time Off program, prioritising wellbeing.
  • Contribute to making a positive impact on the community.
  • Investment in professional growth and development opportunities.
  • Access to employee Health and Wellbeing Programs.

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