Customer Success Specialist

4 weeks ago

Sydney, New South Wales, Australia REA Group Full time
About the Role

We are seeking a highly skilled Customer Success Consultant to join our team at REA Group. As a key member of our Customer Group, you will play a critical role in driving adoption, retention, and advocacy for our customers.

Key Responsibilities
  • Deliver REA's long-term Customer Success strategy to drive adoption, retention, and advocacy.
  • Provide proactive, hands-on support to customers, working alongside key stakeholders in Product, Marketing, and Sales to define business customer needs and success measures.
  • Understand the metrics that matter from the business and customer perspectives, solving problems to continuously improve outcomes delivered.
  • Deliver on customer adoption, usage, growth, and retention targets, connecting to REA's purpose and strategy, and demonstrating the meaning and contribution of the role.
  • Stay up-to-date with the latest trends and opportunities across digital marketing, digital media, and property advertising.
Requirements
  • Strong experience in a Customer Success or Account management environment, with a track record for improving adoption and retention.
  • Commercially minded, with a minimum of 5+ years experience working in technology or media.
  • A systems thinker, with proven success working across the organisational system to deliver optimal customer experiences and outcomes.
  • Strong stakeholder management skills and negotiation abilities.
  • Ability to sell and quickly deliver the foundational value proposition.
  • A role model of customer centricity, with the ability to influence outcomes that improve the customer experience.
About REA Group

REA Group is a leading global digital business, specialising in property. We are committed to providing a working environment that embraces and values diversity, equity, and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective, and fuel disruptive thinking.

What We Offer
  • A hybrid and flexible approach to working.
  • Flexible parental leave offering for primary and secondary carers.
  • Programs to support mental, emotional, financial, and physical health and wellbeing.
  • Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving, and our Community Café donates 100% of revenue to charity.
  • Hack Days to bring your big ideas to life.
  • Performance recognition programs because hard work should never go unnoticed.

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