Office Administrator and Support Specialist

2 weeks ago

Newcastle, New South Wales, Australia beBeeCustomerService Full time $72,000 - $91,800
Customer Service and Administration Role

This is a dynamic opportunity for an experienced Customer Service / Administration professional to join our organisation.

  • Receiving complaints, resolving on receipt if possible, or escalating as required.
  • Utilising well-established policies, principles, practices, and procedures to achieve resolutions.
  • Collaborating with internal and external stakeholders to review enquiries and gather additional information.
  • Ensuring all information is recorded accurately.
  • Preparing correspondence and reports for internal and external distribution.

The ideal candidate will possess:

  • Previous experience in an office administration or customer service capacity.
  • A high level of interpersonal skills.
  • The ability to engage in difficult or challenging conversations.
  • The ability to communicate in a calm and professional manner.
  • A focus on delivering the best outcome for customers and the business.
  • The ability to manage competing deadlines and prioritise tasks effectively.

This role offers a unique chance to make a positive impact and contribute to the success of our organisation.

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