
Customer Experience Specialist
3 days ago
Job Title: Customer Experience Specialist
About the Role:We are seeking a skilled and enthusiastic individual to join our team as a Customer Experience Specialist. In this role, you will provide exceptional customer service, help pet parents make informed decisions about their pets' health, nutrition, and wellness, and work collaboratively with colleagues to achieve sales goals.
Key Responsibilities:- Offer knowledgeable and caring advice on pet wellness products
- Build strong relationships with customers by providing warm and genuine service
- Maintain a clean and organized store environment, including shelving and inventory management
- Support sales, returns, and large purchases, and work efficiently in a fast-paced environment
- A dynamic and supportive team environment
- The opportunity to develop valuable skills in pet care and wellness
- A competitive salary and benefits package
- A natural love for animals and people
- Excellent communication and interpersonal skills
- A friendly, patient, and empathetic approach to customer service
- Ability to work effectively in a team environment
- Previous experience in retail or customer-facing role is an asset
- Pet-friendly workplace
- Discounts across the Greencross network
- Career growth opportunities
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