Automotive Support Expert

3 days ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $12,000 - $14,000
Job Title">

Case Manager - Automotive Support Expert

We are seeking a skilled professional to provide exceptional customer service and support for customers of a luxury automotive brand.

The Case Manager will be responsible for delivering end-to-end support through multiple channels, ensuring timely resolution of customer concerns and providing regular feedback to improve processes.

  • Handle inbound and outbound contacts from customers regarding their vehicles or experience with the luxury automotive brand
  • Prioritize and manage case files by researching, following up, and involving various departments to ensure customer satisfaction
  • Take ownership of own case file and act as backup to designated buddy for continuity of service
  • Provide regular feedback and observations to line manager to pursue ongoing improvements to process or early warning for trends or increases in volume on specific subjects

Key Responsibilities:

  1. Deliver full Omni-Channel concern resolution support to customers
  2. Manage end-to-end case management by researching, following up, and involving various departments
  3. Take ownership of own case file and act as backup to designated buddy for continuity of service
  4. Provide regular feedback and observations to line manager

Requirements:

  • Proven experience in case management and customer support
  • Strong communication skills across multiple channels
  • Ability to provide end-to-end support for customers
  • Passion for the automotive industry
  • Problem-solving mindset and ability to research and present best resolution
  • Excellent organizational skills and attention to detail

What We Offer:

  • Competitive salary
  • Monday to Friday role
  • Hybrid/flexible working arrangements
  • Free on-site gym
  • Free on-site parking
  • Tuition reimbursement

Our ideal candidate is a customer-focused individual with strong communication skills and a passion for the automotive industry. If you have a proven track record in case management and customer support, we encourage you to apply.

  • Automotive Buyer

    2 weeks ago

    Sydney, New South Wales, Australia Dutton Automotive Full time $80,000 - $120,000 per year

    Company Description Dutton Automotive, Australia's leading retailer and wholesaler of pre-owned vehicles, is seeking an experienced Automotive Buyer to join our dynamic team. With over 300 staff across 20 dealerships nationally and strong backing from Sojitz Corporation, we are continuing to grow our presence in the prestige, luxury, and commercial...

  • Automotive Warranty Expert

    1 hour ago

    Sydney, New South Wales, Australia beBeeWarranty Full time $60,000 - $80,000

    Job Title: Automotive Warranty ExpertWe are seeking a highly skilled and experienced professional to join our team as an Automotive Warranty Expert. As a key member of our organization, you will be responsible for managing customer warranty claims and providing exceptional support to our clients.About the Role:Manage customer warranty claims from initiation...

  • Expert Automotive Restoration Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeRestoration Full time

    Automotive Restoration Expert WantedAt our esteemed vehicle restoration firm, we specialize in complete body-off, ground-up restorations of Veteran to Modern-Classic era cars, trucks, and motor-cycles.Our team is comprised of highly experienced professionals with a deep understanding of every aspect of the restoration process. Our workshops are equipped with...

  • Automotive Parts Interpreter

    4 weeks ago

    Sydney, New South Wales, Australia Repco Full time

    Automotive Parts Interpreter - Repco Churchill - Full TimeRepco Kilburn, South Australia, AustraliaJoin or sign in to find your next jobJoin to apply for the Automotive Parts Interpreter - Repco Churchill - Full Time role at RepcoAutomotive Parts Interpreter - Repco Churchill - Full TimeRepco Kilburn, South Australia, Australia5 days ago Be among the first...

  • Automotive Parts Interpreter

    8 hours ago

    Sydney, New South Wales, Australia Repco Full time

    OverviewAutomotive Parts Interpreter - Repco Camperdown - Full TimeRepco Automotive Parts Interpreters are experts who provide technical product support to trade and retail customers, build effective customer relationships, and use up-to-date product information to problem-solve and maximise sales.Repco is a leader in the automotive aftermarket parts market...

  • Automotive Components Specialist

    5 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $50,000 - $85,000

    Job Title: Automotive Parts InterpreterA comprehensive job posting for an automotive parts interpreter position.About the Role:Provide expert technical support to trade and retail customers, utilizing advanced knowledge of automotive parts and mechanics.Build strong relationships with customers.Utilize up-to-date product information and expertise to resolve...

  • High Performance Automotive Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeAutomotive Full time $90,000 - $120,000

    Expert Automotive Technician WantedWe are seeking an experienced and skilled automotive professional to deliver exceptional vehicle repair and maintenance services.Key Responsibilities:Diagnose and repair complex vehicle issues using advanced diagnostic techniques and toolsProvide expert advice and recommendations to customers on vehicle condition and...

  • Automotive Dealership

    4 weeks ago

    Sydney, New South Wales, Australia Alto Group Full time

    Automotive Dealership | Various Positions Castle Hill, NSWJoin to apply for the Automotive Dealership | Various Positions Castle Hill, NSW role at Alto GroupAutomotive Dealership | Various Positions Castle Hill, NSW1 day ago Be among the first 25 applicantsJoin to apply for the Automotive Dealership | Various Positions Castle Hill, NSW role at Alto...

  • Automotive Dealership

    4 weeks ago

    Sydney, New South Wales, Australia Alto Group Full time

    Automotive Dealership | Various Positions Castle Hill, NSWJoin to apply for the Automotive Dealership | Various Positions Castle Hill, NSW role at Alto GroupAutomotive Dealership | Various Positions Castle Hill, NSW1 day ago Be among the first 25 applicantsJoin to apply for the Automotive Dealership | Various Positions Castle Hill, NSW role at Alto...

  • Automotive Assistant

    2 days ago

    Sydney, New South Wales, Australia Carma Full time

    OverviewJoin to apply for the Automotive Assistant role at CarmaJust finished school, looking to switch careers or simply love cars or working with your hands? Join us as an Automotive Assistant and dive into the world of cars You'll help us get our amazing Carma cars ready for customers, from making them shine with a perfect wash to inspecting every detail...