Sydney IT Systems Expert

5 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $120,000
IT Support Associate Role

We are seeking a skilled IT Service Associate to join our team in Sydney. The successful candidate will provide level 1 and 2 support for PC and Mac users, manage user onboarding/offboarding, and ensure smooth operation of IT systems.

  • Provide thorough Level 1 & 2 technical support across both PC and Mac platforms for a diverse user base.
  • Manage the full IT lifecycle for employees, ensuring seamless onboarding and offboarding experiences.
  • Administer corporate IT systems, including Microsoft 365 services such as Entra ID and Exchange Online.
  • Oversee onsite hardware repairs and maintenance to minimize downtime.
  • Set up new devices using cloud-based tools like Endpoint Manager (Intune), Ninja, and JAMF.
  • Monitor and maintain IT infrastructure, including servers, system health, and inventory.
  • Ensure continuous, reliable IT operations with minimal disruptions.
  • Support IT project rollouts in collaboration with the IT Support Manager.
  • Maintain clear, up-to-date IT documentation.
  • Respond to daily incidents, service requests, and technical issues involving hardware, software, and networks.
Required Skills and Qualifications

The ideal candidate will have a minimum of 2-4 years of hands-on IT support experience, preferably in a global environment. Strong proficiency with Windows 11; MacOS experience is a plus. Solid experience using enterprise-level ticketing systems is required. Practical knowledge of user provisioning through the Office 365 Admin Portal and Active Directory is helpful.

Benefits

We celebrate diversity and are committed to creating an inclusive environment for all employees. Altman Solon values diverse perspectives and fosters an environment where all voices are heard.

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