Operations Team Lead

18 hours ago


Pakenham, Victoria, Australia The Good Guys Full time

At The Good Guys, we're driven by our purpose to help families live better for less. As a leading electrical and appliance retailer in Australia, we have over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Melbourne.

We've been delighting customers since 1952, and today we build on that heritage while focusing on fulfilling our goal to be Australia's strongest growing total home solutions electrical retailer.

About the Role

The Operations Team Lead plays an integral part in our customer-facing team, effectively delivering store operations activities in support of a sales-focused culture and profitable sales growth. Reporting to the Operations Manager, this role involves:

  • Delivering effective store administration in line with standard procedures, including cash handling, banking integrity, tendering transactions, systems access, data integrity, store web sales, extended warranty claims, telephone management, marketing, and promotional activity.
  • Contributing to financial performance through effective inventory management and management of controllable expenses.
  • Managing all sales channel fulfillment in line with procedures.
  • Working collaboratively as part of a team in delivering a consistent positive store and channel experience for customers and resolving customer complaints and queries as required.
  • Contributing to The Good Guys brand and store experience through quality merchandising, in-store marketing, and presentation.

What We Offer

A competitive salary of around $65,000 - $75,000 per year, depending on experience. Additionally, we offer generous employee discounts, opportunities for growth and development, paid parental leave, novated leasing, and a matching workplace giving program.

About Us

As a member of our team, you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We're committed to building a positive and inclusive work culture that values diversity, equity, and respect for all employees.

Contact Information


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