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Hospitality Ambassador

2 months ago

Adelaide, South Australia Accor Apartments & Realty Full time
About the Role

We are seeking a highly skilled and enthusiastic Food and Beverage Attendant to join our team at Accor Apartments & Realty. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel welcome and valued.

Key Responsibilities
  • Provide Exceptional Customer Service: Create a warm and inviting atmosphere for our guests, ensuring that every interaction is positive and memorable.
  • Food and Beverage Expertise: Develop a deep understanding of our menu offerings and be able to make personalized recommendations to guests, enhancing their dining experience.
  • Upselling and Cross-Selling: Confidently promote our food and beverage options to guests, highlighting the unique features and benefits of each item.
  • Team Collaboration: Work closely with colleagues to ensure seamless service delivery, sharing knowledge and expertise to drive exceptional guest experiences.
  • Product Knowledge: Stay up-to-date with our menu offerings, ingredients, and preparation methods, being able to answer guest questions and provide recommendations.
  • Communication Skills: Effectively communicate with guests and colleagues, ensuring that every interaction is clear, concise, and respectful.
Requirements
  • Customer Service Experience: Proven track record in delivering exceptional customer service in a hospitality setting.
  • Food and Beverage Knowledge: Proficiency in food and beverage protocols, including table service, beverage expertise, event service, and coffee crafting skills.
  • Adaptability: Ability to work in a fast-paced environment, adapting to changing situations and priorities.
  • Qualifications: Possession of a valid RSA or equivalent qualification for the specific country/state/territory.
About Accor Apartments & Realty

We are a world-leading hotel operator, with over 400 hotels in the Pacific and more than 5,000 across 110 countries. We offer a dynamic and inclusive work environment, where every team member has the opportunity to grow and develop their skills.