Store Performance Director

As a Store Leader, you will be accountable for every aspect of the retail store performance. You will ensure that all areas of the store are engaged, achieving key results, and that the store is delivering world-class guest experience.

You will report to the Regional Manager and be responsible for hiring and developing people. You will create an environment and a store culture where people feel a deep sense of belonging and have the opportunity to grow.

The Store Leader ensures their store delivers quality guest experience in line with company values and directives (people experience, store operations, product, and community relationships).

• Leadership and People Management: Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive, productive and fun experience for team members.
• Establish a vision for the store, based on key metrics and initiatives, and cascade to all team members.
• Manage the store's talent strategy including hiring, onboarding, succession planning, and implementation of employee engagement initiatives, to build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
• Support ongoing learning and development of all team members consistently and equitably by providing direct feedback, coaching, mentoring, continuous development check-ins and leading performance management activities.

Guest Experience and Community:

• Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
• Manage and direct in-store team members to ensure optimal guest experience that values guests' time and supports store operations.
• Address emergent issues, including guest escalations and urgent requests.

• Drive overall store visual merchandising, product strategy, including product escalations, and execute company-driven product actions, projects, and initiatives.
• Manage sell-through by monitoring product levels, ensuring accuracy of inventory counts, managing shrinkage, and organizing product deliveries in line with visual merchandising strategy.
• Plan and execute high-level quarterly and seasonal planning for store with respect to strategy, budget, and labor (including recruiting and training/development).

Must-haves:

• 1 year people management experience (including recruiting, hiring, and holding employees accountable to performance expectations)
• 1 year managing business operations and administration, including experience with retail scheduling and management of labor hours and managing projects or processes

Nice-to-haves:

• Education: High School diploma, or equivalent
• Experience: 2 years retail or sales specific management experience

We care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request.