Elevated Customer Experience Leader

3 days ago

Canberra, ACT, Australia beBeeCustomerExperience Full time $90,000 - $105,000

Nude Lucy is a leading Australian fashion brand that prides itself on cultivating timeless & premium wardrobe essentials inspired by a relaxed way of life.

About the Role:

This exciting opportunity involves working closely with the Store Manager to cultivate an elevated customer experience, drive strong commercial results, and support a high-performing team who live and breathe the brand.

Key Responsibilities:
  • Support the Store Manager in leading and inspiring the team to deliver exceptional service and store presentation
  • Help coach and develop team members to achieve individual and store KPIs
  • Assist in managing daily operations including rostering, stock management, and reporting
  • Maintain visual merchandising standards in line with brand guidelines
  • Foster a safe, positive, and inclusive working environment
Requirements:

To be successful in this role, you will need:

  • Previous retail leadership experience (as a Supervisor, 2IC or similar)
  • A strong affinity for minimalist style and the Nude Lucy aesthetic
  • A customer-first mindset with a passion for creating elevated in-store experiences
  • Leadership qualities - you're a motivator, team player, and positive role model
  • High attention to detail and visual merchandising skills
  • Experience supporting daily operations, reporting and performance targets
  • Strong communication and organisational skills
Benefits:

As a member of our team, you can expect:

  • Competitive salary + monthly performance-based bonuses
  • Monthly wardrobe allowance to wear the brand you love
  • 40% off all Accent Group brands
  • Access to our Employee Assistance Program (EAP) and exclusive team benefits
About Us:

We are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves.

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