Elevate Customer Partnerships

7 days ago

Canberra, ACT, Australia beBeeStrategic Full time $90,000 - $120,000
Strategic Customer Partnership Lead

As a key member of our leadership team, you will play a pivotal role in elevating our customer partnerships to new heights. This dynamic and challenging role involves overseeing the entire customer lifecycle, from strategy and growth to sustainability and profitability.

Key responsibilities include devising and executing strategies that promote growth, sustainability, and profitability for both existing and prospective clients. Ensuring exceptional customer satisfaction is paramount, and you will have significant latitude to shape our offerings in response to evolving market and customer needs.

This position is ideal for someone with an entrepreneurial spirit, who can leverage extensive executive-level and deep customer relationships to identify and seize future opportunities.

  • Strategy & Growth:
  • Develop and execute strategic plans to drive acquisition of new customers and exceptional growth within our existing portfolio.
  • Identify and pursue net new customers that positively contribute to our revenue and margin performance.
  • Relationships:
  • Build and maintain long-term quality engagements with typically large public and private Australian organisations.
  • Develop value-based relationships in our accounts while building key relationships and ecosystems that strategically enable delivery on our objectives.
  • Delivery:
  • Ensure all delivery is well-planned and executed with excellence.
  • Consistently deliver on commitments made to customers, managing contract issues and resolutions to minimise negative impacts.

What we look for in a candidate:

  • Deep business understanding of end-to-end sales to delivery cycles.
  • Ability to lead and communicate effectively at presentations and confidently sell our offerings.
  • Strong consultative, strategy, and planning skills.
  • Financial/commercial/contractual analysis, management, and governance expertise.
  • Commercial and contractual acumen.
  • Demonstrated negotiation skills.

Why join us? We're a leading provider of IT professional services with a dynamic, agile, and people-focused culture. We offer a range of benefits including social events, remote working, flexible hours, and professional development courses. Join us and be part of a team where your innovative ideas and strategic vision can drive success and make a lasting impact.

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