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Operations Supervisor

2 months ago

Banana Shire, Australia TST Group Full time

Position: Operations Manager

Company: TST Group

Employment Type: Permanent/Contract of Employment

Overview of the Role
  1. The Operations Manager is tasked with overseeing project management duties, ensuring that all initiatives are completed within the designated timeframe, budget, and scope.
  2. This position is crucial for guaranteeing customer satisfaction through effective team management and the execution of related support projects and processes.
  3. Key responsibilities include addressing significant customer escalations, fostering the professional growth of team members, and managing project workflows.
  4. In addition to routine operational tasks, this role encompasses strategic planning aimed at team expansion, executing projects of critical organizational significance, and mentoring future leaders in alignment with company values.
Ideal Candidate Profile
  1. The ideal candidate should exhibit independence, self-motivation, proactivity, and a results-driven mindset, ensuring a high level of customer satisfaction through exceptional support services.
  2. Daily operations management involves effective communication with clients and team members to achieve optimal service delivery.
  3. Leadership skills are essential for navigating technically complex and sensitive customer scenarios.
  4. Strong verbal and written communication abilities are required.
  5. Engagement with customers should be polished and effective, enabling quick information gathering, clear communication of responsibilities, and fostering confidence.
  6. The successful Operations Manager will possess the determination and analytical skills necessary to address challenging customer issues directly, providing support through various communication channels and collaborating with engineering teams as needed.