Deputy Director, Student Advising Position
2 weeks ago
The Deputy Director, Student Advising will play a pivotal role in championing a strong continuous improvement culture, driving the implementation of evidence-based retention and success strategies on behalf of La Trobe University.
This role will be accountable for delivering a holistic, multi-tiered advising and support model that is integral to the Student Success and Retention Strategy.
Key Responsibilities- Lead and motivate others to deliver seamless experiences through an omni-channel approach
- Engage effectively and persuasively with senior colleagues to determine best practice approaches in program/service delivery
- Implement data-informed, innovative, and customer-focused solutions for information management and customer service
- Collaborate with divisions across the Students Portfolio to deliver an outstanding student experience
- Highly developed communication skills with an ability to lead and motivate others
- Demonstrated ability to engage effectively and persuasively with senior colleagues
- Extensive knowledge and skills in the Australian University sector or a breadth of professional experience in industry
- Knowledge of and experience in implementing data-informed, innovative, and customer-focused solutions
- 17% employer contributed superannuation
- On-site child care facilities
- Flexible work arrangements
- Discounts for staff and their family members to study a range of La Trobe courses
Please submit an online application, including a cover letter and an up-to-date resume. We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
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