Deputy Director, Student Advising Position

2 weeks ago


City Of Banyule, Australia La Trobe University Full time
About the Role

The Deputy Director, Student Advising will play a pivotal role in championing a strong continuous improvement culture, driving the implementation of evidence-based retention and success strategies on behalf of La Trobe University.

This role will be accountable for delivering a holistic, multi-tiered advising and support model that is integral to the Student Success and Retention Strategy.

Key Responsibilities
  • Lead and motivate others to deliver seamless experiences through an omni-channel approach
  • Engage effectively and persuasively with senior colleagues to determine best practice approaches in program/service delivery
  • Implement data-informed, innovative, and customer-focused solutions for information management and customer service
  • Collaborate with divisions across the Students Portfolio to deliver an outstanding student experience
Requirements
  • Highly developed communication skills with an ability to lead and motivate others
  • Demonstrated ability to engage effectively and persuasively with senior colleagues
  • Extensive knowledge and skills in the Australian University sector or a breadth of professional experience in industry
  • Knowledge of and experience in implementing data-informed, innovative, and customer-focused solutions
Benefits
  • 17% employer contributed superannuation
  • On-site child care facilities
  • Flexible work arrangements
  • Discounts for staff and their family members to study a range of La Trobe courses
How to Proceed

Please submit an online application, including a cover letter and an up-to-date resume. We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.



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