Banking and Finance Professional

7 days ago


Cook Shire, Australia Australia and New Zealand Banking Group Limited Full time
Job Description

We are seeking a highly skilled Banking Consultant to join our Retail Banking team at the Australia and New Zealand Banking Group Limited. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and meeting their banking needs.

Your Key Responsibilities Will Include:

  • Providing customers with a seamless banking experience through transaction activities, needs-based conversations, and educating them on digital solutions.
  • Working collaboratively with the team to deliver the best possible customer experience and contribute to driving customer engagement and advocacy.
  • Ensuring compliance with ANZ policies and procedures and taking responsibility for 'knowing your customer' from a risk perspective.
Requirements

To be successful in this role, you'll need:

  • Exceptional customer focus and retail experience, with a proven track record of delivering excellent customer service.
  • A strong understanding of technology and digital channels, with the ability to adapt quickly to change and ambiguity.
  • Excellent communication and interpersonal skills, with a willingness to work collaboratively within a team environment.


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