Automotive Service Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeAutomotive Full time $90,000 - $120,000

A Career in Automotive Excellence

We are seeking an experienced professional to drive our aftersales performance by implementing business improvements and providing expert technical support.

About the Role:

  • Act as the primary point of contact for all service-related issues within the assigned region.
  • Collaborate with dealership service teams to develop strategies that enhance service quality, efficiency, and customer satisfaction.
  • Monitor dealer service operations and provide feedback, guidance, and support to ensure adherence to company policies and standards.
  • Assess the technical training needs of dealer service teams and coordinate with the national training department to deliver comprehensive programs.
  • Analyse key performance indicators (KPIs) such as First-Time Fix Rate, Warranty Repair Efficiency, Customer Satisfaction Index (CSI), and Technician Productivity.
  • Provide direct support to dealership technicians for technical bulletins, campaign information, complex diagnostics and repair issues.
  • Actively engage with dealership service teams to resolve escalated customer complaints and enhance the overall service experience.

Key Skills and Qualifications:

  • Bachelor's degree in Automotive Engineering, Mechanical Engineering, or a related field; or equivalent experience in the automotive industry.
  • Minimum of 7 years of experience in automotive service management, including at least 3 years in a regional or multi-location role, preferably with an OEM or large dealer group.
  • Strong technical background with experience in automotive diagnostics and repair. ASE Master Technician Certification or equivalent is a plus.
  • Proven ability to lead, coach, and influence dealership service teams to achieve performance targets.
  • Excellent verbal and written communication skills, with the ability to effectively present information and respond to questions from stakeholders.
  • Strong analytical mindset with the ability to interpret data, identify trends, and make informed decisions.
  • Willingness to travel extensively within the assigned region.

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