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Cargo Operations Manager

2 months ago

Pinkenba, Queensland, Australia dnata Full time

Cargo Operations Manager Job Description

We are seeking an experienced and motivated Cargo Operations Manager to join our team at dnata in Brisbane. As a Cargo Operations Manager, you will be responsible for the operational management of the cargo warehouse facility, cargo office, and administrative tasks for our clients.

Key Responsibilities:

  • Deliver a customer-centric cargo operation, including supervision, organization, and coordination of all work areas during an operational shift.
  • On-the-job team coaching, mentoring, and performance feedback to achieve high levels of performance and service excellence.
  • Ensure the efficient and effective allocation of resources to deliver operational requirements and meet Service Level Agreements.
  • Deliver to and monitor business processes and standard operating procedures, ensuring compliance to industry standards, legislation, and dnata Airport Services' policy and procedure.
  • Provide quality metrics and reporting on critical business issues.
  • Reinforce a positive safety culture within the team, focused on awareness and vigilance.

OH & S Responsibilities:

  • Compliance with the dnata Safety and Environment Policies.
  • Compliance with legislative Health & Safety requirements.
  • Develop and maintain a positive safety culture, focused on awareness and vigilance.
  • Conduct work in accordance with dnata's Health & Safety Management System.
  • Follow all safety work procedures, adhering to all safety guidelines provided.
  • Participate in emergency drills and/or evacuations.

Essential Criteria:

  • Knowledge of all aspects of cargo handling (warehouse and office).
  • Demonstrated leadership experience and a commitment to driving a customer-centric service culture within the team.
  • Good communication skills, both written and oral, and negotiation skills.
  • High level of computer literacy.
  • Previous experience in a highly controlled and regulated industry, with the ability to lead, translate, implement, and manage ongoing compliance, industry standards, and legislative requirements into standard operations.
  • Understanding of financial and budget processes and ability to drive business improvement initiatives.
  • Good knowledge and understanding of Hermes Cargo Operations System.

Desirable Criteria:

  • Previous experience in or knowledge of airline industry principles and procedures.
  • Knowledge of all aspects of cargo handling and warehouse.