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Part-time Customer Support Specialist

2 weeks ago

Wollongong City Council, Australia beBeeAmbassador Full time $55,000 - $70,000
Customer Service Ambassador Role

We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Ambassadors. This exciting opportunity will provide the successful candidates with a dynamic and challenging work environment, where they can utilize their excellent communication and problem-solving skills to deliver exceptional customer experiences.

The role of a Customer Service Ambassador is multifaceted, requiring strong interpersonal skills to engage with customers via various channels, including face-to-face, phone, and online interactions. Our ideal candidate will be able to understand customer needs and preferences, providing tailored solutions that meet their expectations.

About the Position
  • This part-time role offers an exciting opportunity for professionals looking to build a career in customer service and support.
  • Candidates should possess previous experience in sales and service, preferably in retail, banking, or hospitality industries.
  • A cash handling background and attention to detail are essential requirements for this position.
  • The ideal candidate will have a learning mindset, ambition to grow within the company, and proficiency in MS Office programs and apps.
  • Honesty, integrity, and a commitment to following procedures and policies are crucial for success in this role.
Key Responsibilities
  1. Engage with customers to understand their needs and provide personalized solutions.
  2. Utilize technology and digital platforms to efficiently manage tasks and responsibilities.
  3. Perform cash handling, balancing, and administrative duties with accuracy and attention to detail.
  4. Collaborate with teams to achieve business objectives and maintain high operational standards.
Benefits

This role offers a unique opportunity for personal and professional growth, with a dynamic and supportive work environment. The successful candidate will be rewarded with a competitive salary, opportunities for training and development, and a chance to contribute to the success of our organization.

We offer a flexible approach to work, allowing our staff to balance their professional and personal commitments. Our team is dedicated to delivering exceptional customer experiences, and we believe that our staff's well-being and satisfaction are essential to achieving this goal.

About You
  • We value honesty and integrity in all our interactions, both internally and externally.
  • A genuine desire to help people and work collaboratively with colleagues is essential for success in this role.
  • We welcome applications from individuals who share our values and are passionate about delivering exceptional customer service.