Brand Experience Analyst

3 weeks ago


Perth, Western Australia HBF Australia Full time

HBF Australia is seeking a skilled Brand & Customer Experience Analyst to join their team. As a key member of the Performance, Planning and Insights team, you will play a vital role in supporting the company's growth within the Private Health Insurance (PHI) and Health & Wellness sectors.

Key responsibilities include:

  • Supporting the 'Voice of Customer' insights program, including coordinating brand tracking and customer feedback surveys
  • Partnering with stakeholders to identify business problems, fill knowledge gaps, and provide actionable insights
  • Designing and delivering reports and dashboards to track KPIs and performance
  • Contributing to the design and execution of ad hoc market research projects
  • Liaising with third-party vendors and managing relationships within budget and risk management guidelines
  • Collaborating with internal teams to ensure insights are adopted and utilised effectively

Requirements include:

  • Experience in an analytical/reporting role, preferably related to market/customer research
  • Tertiary qualification in Market Research, Data Science, Psychology, Marketing, Business, or a related field
  • Proficiency in spreadsheet, database, data mining, and analytical software/tools
  • Excellent written and verbal communication skills
  • Strong attention to detail and accuracy

HBF Australia values diversity and inclusion and encourages applications from diverse groups.



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