Digital Transformation Leader

2 weeks ago


Brisbane, Queensland, Australia Hudson Australia Full time
Job Description

We are seeking a seasoned Digital Transformation Leader to lead the implementation of CRM and finance systems for our client. As a key member of the transformation team, you will be responsible for delivering a high-quality outcome that streamlines internal processes, enhances customer insights, and drives efficiency.

About the Role

  • Lead the implementation of CRM and finance systems, ensuring seamless transition from current to new way of working across all channels
  • Develop and manage project plans, budgets, and resources to deliver successful program outcomes
  • Maintain strong relationships with stakeholders, including executives and board members, to ensure effective communication and governance
  • Foster a united program culture that reflects the organisation's core values, inspiring teams to achieve high-quality results under pressure

Key Responsibilities

  • Implementing CRM and finance systems, ensuring successful go-live and post-implementation reviews
  • Managing multiple concurrent and interdependent project streams, including customer portal, ERP/CRM implementations, and Microsoft Dynamics 365 and Azure
  • Leading performance management and difficult conversations to drive high-quality results
  • Collaborating with cross-functional teams to ensure alignment and effective communication

Challenges and Opportunities

  • The program has experienced changes in leadership since commencement, impacting the culture and team dynamic
  • Customer registration is a critical success factor, requiring well-documented and managed processes
  • Data quality issues exist with incumbent systems, necessitating attention to organisational maturity
  • Misalignment between digital and non-digital channels requires strategic coordination
  • The largest program within the transformation poses change saturation risks as projects approach go-live
  • Current systems are nearing end-of-life, necessitating swift replacement
  • Limited internal skill sets in Dynamics 365/Power Platform require targeted upskilling

Ideal Candidate

  • A proven effective leader, skilled in building a strong united program culture and leading high-performing teams
  • Strong business acumen, including budget management, resource allocation, and reporting
  • Experience managing complex programs, implementing customer portals, ERP/CRM systems, and Microsoft Dynamics 365/Azure
  • Demonstrated expertise in presenting to and at executive and board levels
  • Strong written and verbal communication skills, with ability to connect with business stakeholders
  • Certification in Prince2, Waterfall, and agile project delivery

Benefits and Salary

We offer an attractive salary range of AUD $140,000 - $180,000 per annum, commensurate with experience, plus additional benefits package.



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