Operational Services Leader

1 week ago

Sydney, New South Wales, Australia beBeeOperations Full time $70,000 - $110,000

A sought-after leader is needed to oversee day-to-day operations and ensure exceptional client experience in a dynamic environment. The ideal candidate will have a background in disability, community, or aged care services, with a minimum of 3 years' experience in a leadership or operational management role.

About the Role

As Operations Manager, you'll be responsible for coordinating end-to-end operations across all services, including SIL, STA, and community programs. This involves managing teams, KPIs, budgets, and performance metrics while ensuring service delivery meets NDIS quality and compliance standards.

You'll work closely with participants and stakeholders to build strong relationships and drive business growth through strategic planning and problem-solving. A key aspect of this role is forecasting workforce and participant needs to support expansion into new regions.

Key Responsibilities
  • Coordinate end-to-end operations across all services.
  • Lead participant activity coordination to ensure an exceptional client experience.
  • Recruit, onboard, and support Team Leaders, support workers, and service delivery staff.
  • Forecast workforce and participant needs to support growth.
  • Act as the primary contact for staff and stakeholders.
  • Monitor and drive performance against KPIs (service delivery, participant satisfaction, compliance).
  • Develop and manage staff schedules and ensure efficient rostering.
About You
  • Background in disability, community, or aged care services essential.
  • Minimum 3 years' experience in a leadership or operational management role.
  • Excellent communication and stakeholder engagement skills.
  • Proven ability to manage teams, KPIs, budgets, and performance metrics.
  • A strategic thinker who enjoys solving problems and scaling systems.
  • Confident in leading both clinical coordination and operational delivery.
  • Comfortable working in a dynamic, fast-growing environment.

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