Frontline Receptionist

We are seeking a highly skilled Frontline Receptionist to join our team at St John of God Geelong Hospital. This is a permanent part-time position, working up to 30 hours a fortnight.

The successful candidate will be responsible for efficiently delivering a broad range of clerical duties, utilizing established processes to ensure excellent customer service and admission procedures. They will assist patients, visitors, and general public with enquiries and directions, receive pre-admission forms, check health insurance details, and notify patients of any extra charges they may incur.

• To professionally and efficiently receive and direct incoming telephone calls
• To accurately and confidentially process patient information
• To attend to customer and admission queries in an efficient and courteous manner
• Liaise with doctors, receptionists, and nursing staff regarding documentation requirements
• Maintain general tidiness of work environment
• Demonstrates appropriate financial stewardship by effective and efficient use of supplies and time
• Records any maintenance needs in the Maintenance book
• Participates in the achievement of the Department Operational Plan

The ideal candidate will have a minimum of 3 years' relevant experience in a frontline clerical/reception role, preferably in Patient Service. A high level of computer proficiency, attention to detail and accuracy, excellent customer service, communication, and organisational skills are essential. The ability to prioritise work requirements and work productively within a team environment is also required.

This role attracts a salary of $57,859 to $59,522 per annum (pro rata for part-time), plus 11.5% superannuation. We also offer flexible work options, additional purchased leave, and well-being programs, as well as employee discounts on St John of God Hospital & Medical Services and Private Health Insurance.

St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.