Unit Receptionist

Your Role

You will be responsible for efficiently delivering a broad range of clerical duties, using established processes to ensure excellent customer service and admission procedures.

Assist patients, visitors and general public with enquiries and directions. Receive pre-admission forms, checking health insurance details and notifying patient of any extra charges they may incur.

The Position- Liaise with doctors, receptionists and nursing staff in regard to documentation requirements.- Maintain general tidiness of work environment.- Demonstrates appropriate financial stewardship by effective and efficient use of supplies and time.- Records any maintenance needs in the Maintenance book- Participates in the achievement of the Department Operational Plan- To professionally and efficiently receive and direct incoming telephone calls- To accurately and confidentially process patient information.- To attend to customer and admission queries in an efficient and courteous manner.

You will have relevant minimum 3 year experience in frontline Clerical/Reception role, preferably in Patient Service.

To succeed you will have a high level of computer proficiency, attention to detail and accuracy, excellent customer service, communication and organisational skills and be able to prioritise work

requirements and work productively within a team environment. Dictation typing skills is highly regarded.

This role requires to work for evening and night shift - Monday to Sunday.

Above all, customer service will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you- Salary: $56,585 to $58,212 per annum, plus 11% superannuation- 6months Fixed term - Permanent Part time position available- Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
- Novated leasing-
- work related expenses-
- self-education and-
- additional superannuation-
- A healthy work-life balance through flexible work options, additional purchased leave and well-being programs- Employee discount on St John of God Hospital & Medical Services and Private Health Insurance- Dynamic multidisciplinary team

For enquiries contact Melanie Brame, Manager - Patient Administration, on (03) 4245 7076.

Application closes on 8th November 2024
- All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role._