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Associate SOC Advisor
2 months ago
About the Role
Rapid7's Managed Services team is seeking a highly skilled and motivated Associate SOC Advisor to join our Tactical Operations (TACOPS) team. As an Associate SOC Advisor, you will play a critical role in helping our customers defend against and respond to today's biggest threats.
Key Responsibilities
- Assist in supporting incident response engagements through customer communications and reporting
- Triage alerts in our global alert queue alongside experienced analysts
- Work closely with TACOPS analysts and the operations teams to convey recommendations to Rapid7 customers, to improve their overall security posture
- Review and generate high-quality accurate and contextual customer deliverables
- Perform log search queries to identify suspicious activity in customer environments
- Help develop and create Executive Briefings (frequency based on client demand), which will illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans
- Help the Customer Advisor team build strong advisory relationships with customers and continuously exceeding client expectations
- Ensure that customer's Rapid7 Platform technology is functional, and coordinate with Rapid7's support team when needed
- Assist in technology deployment and client onboarding processes
- Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap
- Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base
Requirements
- Associates or Bachelor's Degree in Information Technology and related disciplines, or two or more years of related experience
- Experience using a homelab environment/TryHackMe/HackTheBox or similar setup to gain practical security experience
- Significant client relationship management experience
- Strong understanding of common enterprise technologies
- Proven ability to convey extremely technical concepts to audiences with varying technical prowess
- Industry-related certifications i.e A+, Network+, Sec+, Cloud+, CCSP, etc.
- Interest in technology deployment and configuration experience
- Strong interest in security frameworks and concepts
- Exceptional organization and time management abilities
- Peer-reviewing colleagues' work for errors and inaccuracies i.e quality assurance
About Rapid7
Rapid7 is a leading provider of security analytics and automation solutions. Our Managed Services team delivers world-class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of our TACOPS team, you will be part of a dynamic and collaborative environment that values innovation, teamwork, and customer satisfaction.
