Service Coordinator

3 weeks ago

Notting Hill, Victoria, Australia ABB Australia Full time
Service Coordinator Job Description

At ABB Australia, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

This position reports to the Service Operations Manager.

Your Role and Responsibilities

In this role, you will have the opportunity to manage service agreement contracts, ensuring all contract management activities such as administration, coordination, reporting, and billing are executed in accordance with the relevant business directives and instructions, including company procedures and the contract management framework.

The work model for this role is hybrid, and you will be mainly accountable for:

  • Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate the issues identified.
  • Tracking completion of service visits and ensuring all documentation are completed in a timely manner.
  • Maintaining and monitoring competency and certification database.
  • Collaborating with other coordinators to ensure field service engineers' resources are allocated to maximize completion of customer service requests and contract delivery.
  • Project execution as per scope terms of agreement (from project award to completion).
  • Monitor cost plans and report any deviations and prepare periodic status reports.
  • Coordinate scheduling to meet scope requirements with customers and other stakeholders, including accurate reporting.
  • Request billing as per contract agreement and arrange for revenue as per guidelines.
  • Manage and coordinate 24/7 framework and schedule (roster rotation) of support staff.
  • Manage install base data (ServIS) of equipment covered in contract agreement scope.
Qualifications for the Role

To be successful in this role, you will need:

  • Qualification in business administration or a related discipline.
  • Minimum of 2 years' experience in a similar role.
  • Ability to demonstrate experience in financial and commercial acumen.
  • Possess an enhanced knowledge of SAP, Salesforce, FSL, and Microsoft suites.
  • Strong communication, influencing, and organizational skills.

At ABB, we value people from different backgrounds. Apply today for your next career step within ABB and visit https://www.abb.com to learn about the impact of our solutions across the globe.

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