Senior Service Advisor

1 week ago

Campbelltown, Australia Peter Warren Automotive Holdings Full time

About Peter Warren Automotive Holdings

We are one of Australia's largest multi-franchise automotive dealer groups, with a history dating back to 1958. Our organization has expanded across South West Sydney, North Shore, Regional NSW, Northern NSW, and throughout South East Queensland and Victoria.

About the Role

We are seeking an experienced and motivated Senior Service Advisor to join our team at LDV, MG & Nissan in Campbelltown. As a Senior Service Advisor, you will thrive on challenges, enjoy working in a team environment, and possess excellent customer service skills.

Key Responsibilities

  • Oversee daily operations of the service department to ensure efficient workflow and high-quality service delivery.
  • Lead and mentor junior service advisors and support staff to achieve departmental goals.
  • Act as a liaison between customers, technicians, and other departments to ensure smooth communication and resolution of service issues.
  • Develop and implement strategies to improve customer satisfaction and achieve or exceed CSI targets.
  • Handle complex customer enquiries and escalations, providing solutions that enhance customer satisfaction.
  • Monitor and report on service department performance metrics, identifying areas for improvement and implementing corrective actions.
  • Ensure compliance with all company policies and procedures, as well as regulatory requirements.

Requirements

  • Experience in a similar role within a Retail Automotive Service Department.
  • Excellent communication, numeracy, and customer service skills.
  • Ability to quote repair jobs and liaise with customers.
  • Sound automotive technical knowledge.
  • Knowledge of ERA-Power DMS preferred but not essential.
  • Punctual and reliable.
  • Professional in both appearance and customer interactions.
  • Current driver's licence.
  • Ability to work effectively in a team environment.
  • Demonstrate care and attention to detail.

What We Offer

  • A supportive environment with ongoing feedback and guidance.
  • Employee Assistance Program (EAP).
  • Training Pathway and growth opportunities provided.
  • Exclusive discounts with our Samsung Partnership Program.
  • Discounted Gym memberships.

All Peter Warren Automotive Holdings employees must be entitled to work in Australia and will be required to complete a Federal Police Check as part of the recruitment process.

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