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Senior Service Advisor

2 months ago

Campbelltown, Australia James Frizelle`s Automotive Group Full time

About the Role

We are seeking a highly skilled and experienced Senior Service Advisor to lead our service department at James Frizelle`s Automotive Group. As a Senior Service Advisor, you will be responsible for overseeing daily operations, managing a team of service advisors, and ensuring exceptional customer service delivery.

Key Responsibilities:

  • Manage daily service department operations to ensure efficient workflow and high-quality service delivery.
  • Lead and mentor junior service advisors to achieve departmental goals and objectives.
  • Act as a liaison between customers, technicians, and other departments to ensure smooth communication and resolution of service issues.
  • Develop and implement strategies to improve customer satisfaction and achieve or exceed CSI targets.
  • Handle complex customer enquiries and escalations, providing solutions that enhance customer satisfaction.
  • Monitor and report on service department performance metrics, identifying areas for improvement and implementing corrective actions.

Requirements:

  • Experience in a similar role within a Retail Automotive Service Department.
  • Excellent communication, numeracy, and customer service skills.
  • Ability to quote repair jobs and liaise with customers.
  • Sound automotive technical knowledge.
  • Knowledge of ERA-Power DMS preferred but not essential.
  • Punctual and reliable.
  • Professional in both appearance and customer interactions.
  • Current driver's licence.
  • Ability to work effectively in a team environment.
  • Demonstrate care and attention to detail.

What We Offer:

  • A supportive environment with ongoing feedback and guidance.
  • Employee Assistance Program (EAP).
  • Training Pathway and growth opportunities provided.
  • Exclusive discounts with our Samsung Partnership Program.
  • Discounted Gym memberships.

All employees must be entitled to work in Australia and will be required to complete a Federal Police Check as part of the recruitment process.