Service Delivery Lead

4 days ago


Gold Coast, Queensland, Australia Snap-On Tools Full time

Job Summary:

Snap-On Tools is seeking a seasoned Service Delivery Lead to manage our customer service and technical services team. This role requires strong leadership skills, experience in technical training, and a passion for delivering exceptional customer experiences.

In this position, you will develop and implement technical training and development policies and programs. You will also establish goals and metrics for the support function and measure the team's performance.

We are looking for a detail-oriented individual who can effectively communicate with stakeholders and build strong relationships with our customers.

  1. Oversees the final inspection of produced goods to determine compliance with stated quality standards or specifications prior to release.
  2. Develops and implements technical training and development policies and programs.
  3. Establishes goals and metrics for the support function and measures the team's performance.
  4. Provides coaching and guidance in the support of customers.
  5. Manages a team of customer support and technical support representatives.

This role requires strong analytical and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.



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