Administrative Professional
3 days ago
An Administration Officer position has become available within the Customer & Regulatory Services Team.
About The OpportunityWe are seeking a skilled and experienced administration professional to join our team in administering Energy Safe Victoria's COES systems effectively.
Key Responsibilities- Provide exceptional customer service on COES queries including system and process knowledge, regulatory obligations, certificate transfers or refunds, cancellations of certificates, requests for copies of COES, and community education and guidance.
- Liaise with internal stakeholders when handling COES queries, providing advice and legal statements for certificate searches.
- E nsure electronic and paper COES system proficiency by maintaining database integrity, responding verbally and in writing, managing stock levels and security of new certificates, and processing dispatch orders.
- Liaise with the IT department during COES system maintenance.
- Assist with record creation and maintenance within Content Manager document management system.
- Ensure compliance with privacy and data security obligations.
- Strong general administrative experience with sorting, filing, and workflow support.
- Well-developed problem-solving skills with ability to identify issues and implement effective solutions.
- Demonstrated experience using databases or enterprise software.
- Commitment to excellent customer service with proven experience dealing with various customers.
- Well-developed written and verbal communication skills.
- Excellent interpersonal skills with negotiation and cooperation abilities.
- Proven ability to work effectively in a team environment.
- Effective prioritization and time management skills.
- Ability to apply legislation daily.
Please refer to the position description to assess your suitability and submit your current resume and cover letter via the Apply button. Applications will not be accepted via email.
We welcome diversity and invite you to talk to us about any preferences or adjustments needed. If you identify as a person with disability, please let us know how we can provide additional support.
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