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Ski Vacation Sales Professional
3 weeks ago
Company Overview
">Luxury Escapes is a collective of forward-thinking individuals driven to challenge the travel industry and bring ever-better experiences to our customers.
We are proud to have been awarded as one of the 'Best Places to Work' by the AFR, prioritizing employee experience with weekly events, monthly recognition programs, and significant professional development opportunities.
">Job Description
">The Global Ski Travel Specialist will play a key role in exceeding customer expectations through personalized service and customized packages. They will build strong relationships with both customers and internal stakeholders, contributing to achieving business objectives, driving revenue growth, and establishing Luxury Escapes as the premier destination for discerning travelers seeking unforgettable ski and snowboard experiences.
In this role, you will:
">- Curate comprehensive ski trips across multiple resort and property suppliers, ensuring exceptional value and experiences.
- Conduct outbound sales and feedback calls with potential customers interested in ski deals.
- Provide product and offering insights to team members to enhance the ski vertical.
- Train and develop sales agents on ski products and processes.
- Assist with the post-sales journey and document the process for continuous improvement.
- Meet quality and productivity KPIs aligned with business objectives.
- Deliver exceptional customer experiences through detailed knowledge of Luxury Escapes products, promotions, services, packages, and pricing.
- Handle multiple sales inquiries across all contact channels (phone, chat, email).
- Use and maintain systems to support customers (e.g., Zendesk/Salesforce CRM, Sabre/Amadeus GDS, tour portals, scheduling tools, accommodation systems).
Required Skills and Qualifications
">You are someone who is:
">- Proven experience in the travel industry, particularly in ski and snowboard package sales.
- Ability to work with various supplier portals and package custom ski trips.
- Strong knowledge of global ski destinations, resorts, and industry trends.
- Used to dealing with KPIs and thrives in a competitive environment.
- Flexible with your availability.
- Exceptional verbal and written communication skills, pay close attention to detail, and extremely passionate about customer sales.
- Driven to succeed, enjoys a challenge, and working to achieve goals.
Benefits
">We offer:
">- Exceptional earning potential.
- Flexible hours available.
- Discounted Luxury Escapes holidays.
- Birthday leave.
- First-class health and well-being program including onsite gym, yoga, meditation, with breakfast and catered lunch provided 5 days a week.
- Fun & flexible working environment - Friday afternoon onsite gatherings (wine included) and monthly celebration & recognition programs.
Others
">We embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are.
