Customer Service Representative
2 weeks ago
At Greencross Vets, we are dedicated to providing exceptional pet care and wellness services to our community. Our team of passionate and experienced professionals is committed to delivering high-quality care and support to our furry friends and their owners.
Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our customer service team, you will be responsible for providing exceptional support to our Healthy Pets Plus members, responding to their inquiries, and resolving any issues in a timely and professional manner.
Key Responsibilities:- Respond to customer inquiries via phone, email, and helpdesk in a timely and professional manner
- Provide clear and concise explanations of Healthy Pets Plus membership benefits, terms, and conditions
- Manage client disputes and complaints in accordance with company values and membership terms
- Collaborate with colleagues to resolve complex inquiries or escalate as needed
- Manage membership updates, such as banking details, payment dates, frequencies, and cancellations
- Implement client retention strategies to ensure long-term satisfaction among Healthy Pets Plus members
- Record all communications and actions accurately and thoroughly
- Complete daily membership administration tasks in line with team-defined KPIs
- Develop technical expertise in operating systems, accurate billing, customer information storage, and effective problem-solving
- Cultivate strong relationships with clinic and support office team members
- Participate actively in team meetings and training sessions
- Previous experience in customer service with a focus on retention, ideally in a call centre or similar setting (finance or insurance industries would be highly regarded)
- Exceptional written and verbal communication skills
- Strong problem-solving skills with a focus on finding solutions
- Empathy and patience when addressing pet owners' concerns and inquiries
- A passion for or knowledge of pets, pet health, and wellness is a definite plus
- Proficiency in customer relationship management (CRM) software; experience with Zendesk is a bonus
- Financial acumen
- Ability to multitask, prioritize, and perform effectively in a fast-paced environment
- Meticulous attention to detail and numerical aptitude
- A team player with a collaborative spirit
- Competitive salary and performance-based incentives
- Comprehensive training and ongoing professional development opportunities
- A supportive and pet-friendly work environment
- Access to pet wellness resources and services with a staff discount for your own furry friends
- Contribution to a meaningful mission of promoting pet health and well-being
- Company discounts across Petbarn and Greencross Vets
- Our commitment to giving back to the community through the Petbarn Foundation
- A pet-friendly office
-
Customer Service Representative
1 month ago
North Ryde, New South Wales, Australia Mad Mex Full time{"title": "Customer Service Representative", "subtitle": "Join Mad Mex as a Customer Service Representative and be part of a fun and dynamic team!", "content": "As a Customer Service Representative at Mad Mex, you will be responsible for providing exceptional customer service and ensuring that our customers have an enjoyable dining experience.Key...
-
Customer Service Representative
1 month ago
North Ryde, New South Wales, Australia Mad Mex Full time{"title": "Customer Service Representative", "subtitle": "Join Mad Mex as a Customer Service Representative and be part of a fun and dynamic team!", "content": "As a Customer Service Representative at Mad Mex, you will be responsible for providing exceptional customer service and ensuring that our customers have an enjoyable dining experience.Key...
-
Customer Service Representative
1 month ago
North Ryde, New South Wales, Australia pinkcallers Full timeCustomer Service Representative OpportunityWe are seeking highly motivated and enthusiastic Customer Service Representatives to join our team at PinkCallers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone, email, or chat.Key Responsibilities:Respond to customer inquiries and...
-
Customer Service Representative
1 month ago
North Ryde, New South Wales, Australia Mad Mex Full time{"title": "Customer Service Representative", "content": "Role OverviewAs a Customer Service Representative at Mad Mex, you will be responsible for delivering exceptional customer experiences while maintaining the highest standards of food safety and quality.Key responsibilities include:Preparing and cooking Mad Mex products to meet customer...
-
Customer Service Representative
23 hours ago
North Ryde, New South Wales, Australia Greencross Vets Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a dedicated and results-driven Customer Service Representative to join our team at Greencross Vets. As a key member of our customer service team, you will provide exceptional support to our Healthy Pets Plus members in a fast-paced environment.Key Responsibilities:Respond to customer...
-
Customer Service Representative
7 days ago
North Ryde, New South Wales, Australia St Full timeJoin Our Team at St GeorgeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide excellent customer service and support to clientsRespond to...
-
Customer Service Representative
4 weeks ago
North Ryde, New South Wales, Australia Future You Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries via phone, email, and live chatAddress customer concerns and resolve...
-
Customer Service Representative
5 days ago
North Ryde, New South Wales, Australia Miller Leith Full timeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Miller Leith. As a key member of our customer support team, you will be responsible for addressing customer inquiries, managing system interface issues, and overseeing product returns.Key Responsibilities:Addressing customer inquiries and maintaining accurate...
-
Customer Service Representative
3 weeks ago
North Ryde, New South Wales, Australia Future You Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients via phone, email, live chat, and social media.Key Responsibilities:Communicate with clients to resolve their inquiries and concerns in a timely...
-
Customer Service Representative
6 days ago
North Ryde, New South Wales, Australia Miller Leith Full timeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Miller Leith. As a key member of our operations team, you will be responsible for addressing customer inquiries, managing system interface issues, and overseeing product returns.Key Responsibilities:Addressing customer inquiries and maintaining accurate CRM...
-
Customer Service Representative
2 months ago
North Ryde, New South Wales, Australia Mad Mex Full timeJob SummaryWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative at Mad Mex. As a key member of our food service team, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesFood Preparation and Service:...
-
Customer Service Representative
5 days ago
North Ryde, New South Wales, Australia Mad Mex Full timeAt Mad Mex, we're looking for a talented individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for cooking Mad Mex products during shift while maintaining strict recipe adherence, WH&S standards, and working at a pace consistent with the business needs.Key Responsibilities:Ensure compliance of...
-
Customer Service Representative
3 weeks ago
North Ryde, New South Wales, Australia Future You Full timeAbout the RoleWe are seeking a highly skilled Client Support Representative to join our team at Future You. As a key member of our client support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Communicate with clients via phone, email, live chat, and social media to resolve their...
-
Customer Service Representative
2 weeks ago
North Ryde, New South Wales, Australia Future You Full timeAbout the RoleWe are seeking a highly skilled and motivated Client Support Representative to join our team at Future You. As a key member of our client support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Communicate with clients via phone, email, live chat, and social media to...
-
Customer Service Representative
2 weeks ago
North Ryde, New South Wales, Australia Future You Full timeAbout the RoleWe are seeking a highly skilled Client Support Representative to join our team at Future You. As a key member of our client support team, you will be responsible for providing exceptional customer service to our clients via phone, email, live chat, and social media.Key Responsibilities:Communicate with clients to resolve their inquiries and...
-
Customer Service Representative
3 weeks ago
North Ryde, New South Wales, Australia Future You Full timeAbout the RoleWe are seeking a highly skilled and motivated Client Support Representative to join our team at Future You. As a key member of our client support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Communicate with clients via phone, email, live chat, and social media to...
-
Customer Service Representative
6 days ago
North Ryde, New South Wales, Australia Mad Mex Full timeAt Mad Mex, we're looking for a talented individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for cooking Mad Mex products during shift while maintaining strict recipe adherence, WH&S standards, and working at a pace consistent with the business needs.Key Responsibilities:Ensure compliance of...
-
Customer Service Representative
4 weeks ago
East Ryde, New South Wales, Australia Mad Mex Full timeJoin Mad Mex as a Customer Service RepresentativeWe are seeking a motivated and enthusiastic Customer Service Representative to join our team at Mad Mex. As a Customer Service Representative, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and maintaining a clean and organized work...
-
Customer Service Representative
2 weeks ago
North Ryde, New South Wales, Australia Linde Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Officer to join our team at Linde. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries in a timely and professional manner, providing accurate...
-
Customer Service Representative
1 week ago
North Ryde, New South Wales, Australia Linde Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Officer to join our team at Linde. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through prompt and professional responses to customer inquiries.Key ResponsibilitiesRespond to customer inquiries in a timely...