APS5 Level Quality Assurance Specialist

7 days ago

Brisbane, Queensland, Australia beBeeQuality Full time $41,550 - $57,520

Our client, an independent statutory agency, is seeking a dedicated APS5 Level Quality Officer to support their mission of assisting thousands of Australians with significant and permanent disabilities and their families.

The Case Management Support Quality team plays a vital role in driving Continuous Improvement through a Quality Management Framework. They review the consistency and quality of operational activities against standards, procedures, and practices associated with resolving matters before the Administrative Appeals Tribunal.

The team identifies key trends and insights, sharing them with AAT Case Management leadership to drive improvements in performance and quality. They contribute to various improvement activities, including policy development and training for staff.

**About the role:**

Conducting quality assurance and control activities related to AAT Case Management processes and decision making is crucial. Implementing moderate to complex quality surveys and providing professional commentary on findings are also key responsibilities. The ideal candidate will assist in developing and implementing improvement strategies and support the Quality team in delivering projects that inform and improve AAT Case Management practice.

**Required skills and qualifications:

- Previous experience conducting Quality surveys in human-centered service environments

- Ability to execute agreed plans of action for specific tasks

- Strong attention to detail and time management skills

- Ability to provide constructive feedback

- Competence in using IT tools

**Benefits:**

- Located in Brisbane, QLD

- 12-month contract with the possibility of extension based on business requirements

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