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Platform Lead
2 months ago
Jemena is a leading Australian energy company that owns and operates over $11.5 billion worth of gas and electricity transportation assets across Australia, supplying millions of households and businesses with essential services every day.
About the RoleThis role is responsible for leading the ServiceNow platform team with a primary focus on its IT Service Management (ITSM) modules, Configuration Management Database (CMDB), and the HR Service Delivery module.
Key Responsibilities- Ensure the effective implementation, management, and continuous improvement of the ServiceNow platform to support the Group's service management.
- Drive the strategic direction, design, and operation performance of the platform, ensuring alignment with business goals and industry best practices.
- Manage and support the ServiceNow platform in a comparable organisation.
- Implement and optimise ITSM processes in line with ITIL best practices.
- Manage and engage with stakeholders to ensure successful project delivery.
- Develop and maintain strong relationships with key stakeholders, including business leaders and IT teams.
- Provide technical expertise and guidance to the team to ensure the successful delivery of projects.
- Extensive experience in managing and supporting the ServiceNow platform in a comparable organisation.
- Proven experience in implementing and optimising ITSM processes in line with ITIL best practices.
- Demonstrated experience in team management and stakeholder engagement.
- Project management experience, preferably IT projects from initiation to completion.
- Excellent mentoring skills with ability to guide and inspire a team.
- Strong communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- ServiceNow Certified System Administrator or ServiceNow Certified Technical Architect or equivalent experience.
- ITIL V4 Foundation and additional modules or equivalent experience.
- In-depth knowledge of ServiceNow platform capabilities, particularly ITSM modules and CMDB.
- Strong understanding of ITIL framework.
- Digital Infrastructure and Operations.
We offer meaningful benefits and rewards that work for you, including the opportunity for long-term career growth as part of our talent development and succession planning process.
We champion inclusion and are committed to gender equity targets and increasing First Nations representation in our workforce.
We welcome applications from all people, especially women, First Nations peoples, those with differing abilities, LGBTIQA+ community members, those with neurodiverse abilities, those with culturally diverse backgrounds, and from all age groups.
