System Analyst Position in Canberra

3 days ago

Canberra, ACT, Australia Infinite Consulting Full time
Job Description

Infinite Consulting is seeking a highly skilled Systems Analyst to join our team in Canberra.

This role involves working with customers, end-user representatives, and IT managers to deliver expected outcomes. You will operate with a significant degree of independence and work under the broad guidance of a section Director to deliver quality outcomes.

Key Responsibilities
  • Elicit requirements from stakeholders through effective stakeholder engagement.
  • Conduct end-user workshops to formulate requirements.
  • Collaborate with ITSM SMEs and leadership for business process requirements.
  • Document business requirements in the form of epics, features, user stories, and acceptance criteria.
  • Capture non-functional requirements.
  • Analyze and document the as-is state, mapping the to-be state and respective data flows.
  • Contribute to user testing by reviewing UAT artefacts and providing consultancy on requirements, use cases, and acceptance criteria.
  • Work with application vendor representatives for problem resolution.
  • Collaborate with project management teams regarding system deployment.
Required Skills and Qualifications
  • A minimum of 5 years' experience in undertaking similar or related roles.
  • Systems and/or business analyst experience with Commonwealth agencies or Government Departments.
  • Systems and/or business analyst experience with Service Management Tool uplift.
Desirable Skills
  • Experience with business improvement initiatives and business transformational projects.
  • Expertise in Visio, JIRA, BPM tools (BPMN and UML), and supporting user acceptance testing.
  • Exceptional facilitation and stakeholder management skills.
  • Effective influencing, communication, negotiation skills.
  • ITIL Certification.
Role Particulars

This full-time position offers an estimated salary range of $120,000 - $150,000 per annum, based on Canberra's average salaries for similar roles.

The successful candidate will be required to work in the Canberra office a minimum of 3 days per week.

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