Transportation Ambassador

2 weeks ago

Ballarat, Victoria, Australia beBeeCustomerService Full time $2,300,000 - $2,600,000

Job Opportunity

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  • Provide exceptional customer service to passengers on rail services
  • Ensure safety on and around the rail by identifying and reporting hazards or incidents
  • Maintain the cleanliness and presentation of stations, including toilets and other facilities
  • Complete ticket sales, cash handling, and seat reservations
  • Communicate accurate and timely information to customers regarding coach replacements and schedules

Skills and Qualifications

We are seeking self-motivated individuals who prioritize customer service and safety. As a successful Services Officer, you will possess strong verbal and written communication skills, as well as problem-solving abilities.

What We Offer

  • A competitive hourly rate, plus penalties and free travel
  • The opportunity to work in a dynamic environment with a collaborative team
  • Flexible working arrangements to support work-life balance
  • The chance to make a genuine difference in the lives of Victorians through safe and reliable transportation

V-Line Values

  • Responsiveness: We respond promptly to customer needs and concerns
  • Integrity: We act with integrity and transparency in all our interactions
  • Impartiality: We treat all customers fairly and without bias
  • Accountability: We take ownership of our actions and decisions
  • Respect: We respect the diversity and individuality of our customers and colleagues
  • Leadership: We lead by example and inspire others to do the same
  • Human Rights: We promote and respect the human rights of all individuals

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