Product Manager

3 weeks ago

Sydney, New South Wales, Australia ING Full time
About the Role

ING Australia is seeking an experienced Product Manager to lead the General Insurance product suite. As a key member of our Wealth Tribe, you will work closely with external business partners and internal stakeholders to deliver best-in-class products and services.

Key Responsibilities
  • Represent the voice of the customer, driving customer acquisition and retention strategies, and improving the customer experience.
  • Manage the governance of insurance operations, working closely with our general insurance partner to monitor and optimize processes and procedures.
  • Collaborate with Marketing to develop and execute an integrated marketing plan, focusing on digital channels.
  • Develop and implement a Joint Business Plan with ING's general insurance partner.
  • Own and approve key insurance-related activities, including process reviews, forms, T&Cs, collateral, product questions, exceptions, and escalations.
  • Report on risk events and mitigate product risks related to the customer, insurance partner, and regulatory obligations.
Requirements
  • 5+ years of experience managing General Insurance products, with a proven track record of understanding, interpreting, and preparing financials for product enhancement and profitability monitoring.
  • Proven experience in managing and governing vendors.
  • A risk management focus and working knowledge of business controls and risk mitigation.
  • Up-to-date knowledge of industry developments and competitor product offerings.
  • Experience in reviewing and recommending product strategies.
  • Experience in Agile working, engaging with technical squads, and organizing work in sprints.
About Us

At ING, we strive to make life simpler and more worthwhile for our customers, employees, and the community. We value individuality, encourage creativity, and provide opportunities for growth and development. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.

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